Air Asia X (Ticket Refund)

Assalamualaikum.

Following kisah 'sadis' cousin aku yang ndak dapat join aku & her lil sister berjimba di Korea last Dec-Jan, barulah aku sibuk mau ambil tahu kaedah untuk refund ticket ni. Kalau ndak, memang bodoh sombong selamanya. Kebetulan one of my close friend tanya pasal refund ni. Then not long after si Nana Mabuk Mabul pula tanya the same thing. Siap I lap u bagai. 

"Err, macam nipis harapan mau pi Kuching sama beliau. Budak² bah ndak sihat. Kau tau ka cara mau refund ticket ah?" si Aima suarakan rasa risau cum ingin tahu.

Pastu si Err pun berjanji setia "Insha Allah tau, ada kawan blogger pernah buat entry. Nanti aku kasi link."

"Eh kau buatlah entry terus bah...susah lagi kau cari tu link" 

Hakikatnya...ndak susah sebab memang aku bookmarked page dua minah blogger ni; Azra & Aza. Alhamdulillah, si Aima ndak jadi cancel trip sebab budak² lulus untuk naik flight. And sudah jadi gitu, aku pun dilly dally entry refund ni. Sampailah si Nana Mabuk Mabul suarakan soalan. Jadi marilah kita mengarang entri. 

Like, perlukah intro panjang begitu ah?

Firstly, sila isi e-Form (here). Air Asia akan reply by email. Refund yang aku buat ni based on pengalaman aku. 

• 1 booking number for 2 guests
• 1 of the 2 guests terpaksa tarik diri

In my case, my cousin had to pull herself out because her college changed her exam schedule a month before our departure. Last minute lah kan sebab aku beli tiket tu several months earlier. Ngeks.

Under the attachment tab, I attached her exam schedule. Berjela panjang, unedited version. I just highlighted her subject & exam date yang clashed with out vacation date.

Apa yang paling menyebalkan & memanaskan jiwaraga...that trip is from 27 Dec until 4 Jan. And my cousin had her first paper on the 29 Dec...pastu rest panjang until 7 Jan! Permainan busuk hati apa yang coba dimainkan oleh uni tu? Huh! Before purchasing their ticket, aku sudah siap tanya her schedule. Supposedly her first paper was on the 24 Dec & second paper on the 7 Jan. Redha jaklah lepas tu, memang bukan rezeki untuk pigi.

Masa isi e-form tu, aku ndak tau untuk booking number yang pegang nama 2 guests; refund hanya boleh dibuat once the other guest(s) arrived from the trip. Unless both intended to refund then they can fill the form & submit it right away before their departure date. That's why for the first refund form I sent, it was rejected. Invalid Refund. Sob.

I submitted the second form, few days after returning from our trip. It has been few months but the status is still In Progress. Contacted the customer service via online chat..and I was asked to wait. Also to make follow up with the bank since aku guna credit card untuk purchased haritu. 

For those who purchased by cash, Air Asia will refund in form of credit shell. Ndak kan ada kejadian diorang direct debit cash to ur account, ok. 

Also from what I understand, promotion ticket is only valid for airport tax refund. Unless u have other firm reason like Aza. And itu perlu disertakan bukti sekali.

And ouh, from Azra's blog she mentioned that refund is only for international flight. 

If u have any enquiries, silalah terus bertanya sama Air Asia. Lagi bagus dapat masuk online chat tu. Sebab kalau call, harapan untuk bil melambung tinggi adalah sangat cerah. Furthermore, u wouldn't favour the idea to be put on hold for too long right? At least kalau via chat, boleh lagi tunggu diorang reply sambil ngopi or blog-stalking. 

Ok sudah melalut jauh dari tujuan asal buat entri ni. Hope yang ni boleh membantu kau me-refund ye Nana!

eryantierdabdulkarim